Privacy & Security

Privacy

Union Gospel Mission (hereafter referred to as "UGM") make(s) available to you this website located at https://my.ugm.ca/ (the "Website") subject to your acceptance of this privacy policy.

Site Membership & Personal Information

Members of the Website are assured that UGM and its service providers will never trade or sell their personal information and no contact information will ever be made available publicly on the Website by UGM.

When you sign up as a Member at the Website, you must provide your name, email address and create a password. Users can tell us more about themselves by providing more detailed information using their own private user account ('My Account'). The user's contact information may be used by UGM to contact the visitor but is never made public.

Donations

When you donate, you can elect whether you want your name and/or your donation amount displayed. When tax receipts are issued, UGM is required to maintain certain donor information on file to be compliant with law, such as your full name and mailing address. We only use your payment information (such as a credit card number and expiry date) for the purpose of processing your donation via Beanstream Internet Commerce Inc., a recognized and secure online gateway provider but this information is not stored at the Website. To find out more about the security of your payments, please read our Security Policy.

Social Networking Tools

If you use our referral service ("Spread the Word") to inform a friend about UGM, you will be asked for the friend's email address. The Website will automatically send the friend an email inviting them to visit the Website but will not use the friend's email address for other purposes.

Cookies

As with most other Internet sites, we utilize "cookies" to track a user's activity at the Website. A cookie contains a unique session identifier that allows us to recognize you when you return to the Website. Most browsers will automatically accept cookies. You can set your browser to reject cookies but some parts of the Website may not function properly if the cookies are rejected. Cookies help us provide visitors with a better user experience.

IP Monitoring

We also record the IP address of each visitor. An IP address is a number assigned to your computer automatically when you use the Internet. The Website uses the IP address information to help diagnose problems with servers, administer the Website more effectively, and to gather broad demographic information about what domains and countries our visitors come from. This information is only collected in aggregate and helps us monitor site traffic patterns in order to improve our service.

UGM reserves the right to provide personally identifiable information to the appropriate authorities when required by law.

Acceptance of this Policy

Use of the Website and associated services implies acceptance of this Privacy Policy. If you are not satisfied with any aspect of it please do not continue to use the Website and services. This policy may change from time to time and you are deemed to have accepted the current version each time you use the Website.

If you have any questions about your privacy at UGM, please contact us by writing to: annualgiving@ugm.ca.

Security

Union Gospel Mission (hereafter referred to as "UGM") make(s) available to you this website located at https://my.ugm.ca/ (the "Website") subject to your acceptance of this security policy.

Ensuring the security of information is a top priority of UGM.

Credit Card and other Sensitive Data

Even though our systems only allow access to authorized staff, we do not store any credit card or sensitive payment information in our databases. We don't even have access to cardholder data related to recurring donations because these are stored with the payment gateway operators as "secure payment profiles".

All data entry forms requesting confidential information (such as payment information) on the Website utilize the Internet security protocol known as Secure Sockets Layer ("SSL"). This is a certification and encryption technology designed to ensure sensitive data is kept as safe as possible when using the Internet. For example, Member Account information is stored using this secure format and is only accessible using your user-name and password. You can access your information and change your password by logging in and clicking on 'My Account'. It is the responsibility of all users to keep their password secure at all times to avoid unauthorized use of your the Website account.

In general, you can know that a webpage you are viewing is secure when your browser's (URL) address bar shows a website address that starts with "https" (instead of "http"). A 'closed padlock' symbol may also be displayed either at the end of the Address Bar or at the bottom right of your browser.

If your browser doesn't support SSL technology, you will receive an error message when trying to access our SSL page.

Payment Card Industry (PCI) Data Security Standard (DSS) compliance.

The PCI DSS is a worldwide information security standard assembled by the Payment Card Industry Security Standards Council (PCI SSC). The standard was created to help organizations that process card payments safeguard cardholder information, prevent credit card fraud and improve consumer confidence. The PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures.

The Website is PCI DSS compliant.

If you have any questions about our Security Policy please contact us via email at annualgiving@ugm.ca.